The approach to real-time data management had dramatic implications for faster network deployment, service activation and reparation, and better reporting. But what did it cost to change? Not surprising, there were hard and soft costs.
Although it seems self-evident that accurate and real-time data can provide the best operational and strategic value, it came at the expense of letting go of familiar methods and integration into existing environments. These insights are shared to help guide the costs of making the change.