Emerald Broadband customer spotlight

Challenge

Emerald Broadband acquired a coax company in 2019 with the intent of overbuilding and replacing the network with fiber. New and acquired network data were stored in disparate systems, making it difficult to locate assets. Moreover, Emerald Broadband uses unique building strategies to expand their network to neighboring cities.

The team began storing their network data through KML files but found this process lacked querying, consistent labeling, and other necessary capabilities for design and management. Without a strong searchable database, Emerald Broadband sought a network asset management system that would allow everyone in the organization to understand their network status and work uniformly.

Emerald Broadband selected 3-GIS | Web as their system of choice to maintain current network assets and to plan and design future network expansions. With more accurate network data in one searchable system of record, Emerald Broadband is now able to document the connectivity of the fiber strands and share information with stakeholders who do not have a background in mapping.
Now equipped with a single view of their network data, the business is anticipating their first month reaching 100 installs. Additionally, the team has achieved:
- Doubled install rates without increasing crew size
- An accessible database for all employees
- Reduced cost of network construction with least cost routing
- Better field operations

Our team is here to answer your questions and help you navigate the upgrade process.
Contact us today for more information.