Oman Broadband Case Study

Accelerating fiber deployment across Oman

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Oman Broadband provides equal and open access to telecommunication service providers and private networks across the sultanate, enabling end-users to fully leverage the power of high-speed fiber connectivity. However, a legacy network management system risked hindering the company’s future business objectives and goals as they scaled further.

Now with a modern, web-based and mobile-optimized architecture, Oman Broadband can optimize customer service, expedite project timelines, and set a new standard for digitized telecom operations.

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Vision

  • Accelerate deployment and service delivery by transitioning away from the legacy Ericsson Network Engineer (ENE) system to a fully digitized, GIS-based asset management solution.
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Outcomes

  • Enhanced efficiencies enabling Oman Broadband to connect over 400 customers per day with streamlined, automated workflows
  • Project timelines reduced by 15% through advanced data-loading tools and workflow optimization
  • Transformation of field operations with mobile-enabled service delivery with improved speed and responsiveness
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Deliverables

  • Streamlining last-mile service delivery and enhanced activation speeds
  • Network visualization for improved troubleshooting and connectivity management
  • Contractors and field teams enabled to access critical data remotely, increasing productivity and accuracy
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Performance enablers

  • Outdated client/server systems replaced by web-based architecture and mobile capabilities
  • Web and mobile apps now leveraged by over 250 users for seamless fiber management and troubleshooting
  • Scalable infrastructure supports over 15 million records and 150,000 monthly transactions, maintaining high performance and reliability

"We are proud to have replaced the legacy Network Engineer system with the 3-GIS Solution, making us the first in the region to adopt this advanced technology and placing us as pioneers in attracting the latest geospatial technologies. Thank you to 3-GIS for their commitment to innovation and playing a pivotal role in revolutionizing our operational processes and increasing our efficiency."

-Mohammed Al Maktoumi, GIS Department Lead, Oman Broadband

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