Most utilities complete their inspections on schedule. The problem isn't documentation. It's what happens after. Defects get recorded in the field, reports get filed, and repair work still falls through the cracks. That gap drives up costs, increases risk, and turns preventable failures into emergency calls.
This joint session with Modesto Irrigation District (MID) explores how utilities can connect field inspections directly to repair assignments without manual handoffs or disconnected systems. The session uses real-world examples from MID’s experience managing inspections across more than 45,000 facilities, to show how automating the link between inspection and work order changes how maintenance gets done.
Presenters cover how to:
- Replace manual defect-to-repair handoffs with automated assignment creation triggered by failed inspections
- Run patrol and detail inspections at scale using GIS-based mobile tools that work online and offline
- Prioritize repair work by severity and location using dashboards and geo-analytics
- Build an auditable inspection record that supports regulatory compliance and audit requests
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About the presenters:
Eric Kappmeier – Operational Applications Supervisor, Modesto Irrigation District
Eric oversees operational application systems at Modesto Irrigation District, an independent public utility serving more than 133,500 customers across California's Central Valley. He led MID's shift from a paper-based inspection process to a GIS-based mobile system now used to track inspections and repairs across approximately 45,000 facilities and 38,000 poles. In this session, he shares how that change improved inspection compliance, reduced emergency repair costs, and gave MID full visibility into the health of its field assets.
Ian Martin – Executive Consultant, 3-GIS
Ian Martin is an Executive Consultant at 3-GIS with deep experience helping electric and gas utilities design and deploy GIS-based inspection and maintenance workflows. He works with operations teams across the utility sector to configure 3-GIS | MIMS, connecting mobile field data collection to enterprise work management systems and building the automated workflows that move defects from inspection to resolution.
