What if customer orders, field execution, and network records stayed in sync, without the usual delays between systems?
This level of alignment and coordination may feel unrealistic. Orders move at one pace, construction at another, and network data catches up later, creating friction at the exact moment speed and accuracy matter most. But Waterloo Fiber proves it can be done.
In this session, Waterloo Fiber joins Camvio and 3-GIS to discuss how a modern, closed-loop approach across BSS/OSS, GIS, and field operations has reduced the gap between customer demand, field activity, and network visibility, improving both installation speed and network data accuracy.
Speakers will share best practices covering how to:
- Reduce disconnects between customer systems, field work, and network data
- Improve confidence in serviceable locations with continuously updated network records
- Accelerate installation timelines without sacrificing data accuracy
- Minimize delays and rework caused by incomplete or outdated information
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About the presenters:
Ian Crowther-Green - OSP Engineer / Supervisor, Waterloo Fiber
Ian Crowther-Green is an Outside Plant Construction Manager and Engineer with over 20 years of experience delivering fiber broadband networks. He specializes in FTTH deployment, with a focus on aligning field operations, construction workflows, and system integration to improve speed to revenue.
At Waterloo Fiber, Ian leads citywide fiber deployment and works closely with platforms like Camvio and 3-GIS to streamline the path from design to activation. Ian focuses on operational efficiencies which positively impacts both Waterloo Fiber and the community they serve.
Erica Christiansen - Technical Project Manager, Camvio
Erica Christiansen has worked in the broadband industry for several years, bringing a strong background in network operations and implementation. As a Technical Project Manager at Camvio, she plays a key role in onboarding new providers onto the platform, helping ensure a smooth transition and long-term success.
Erica works closely with customers to align systems, streamline workflows, and solve complex operational challenges. She is known for her hands-on approach, deep product knowledge, and ability to bridge the gap between technical teams and business needs. She has worked closely with providers such as Waterloo Fiber, supporting their implementation and helping drive more efficient, connected operations.
Trey Sampson - Account Executive, 3-GIS
For more than 12 years, Trey Sampson has partnered with public safety, education, and public sector agencies to strengthen their technology strategies and operational outcomes. At 3‑GIS, he now focuses on enabling public sector and utilities customers to optimize their fiber network management through innovative, data‑driven GIS tools.
